Privacy Policy
We care about your privacy and the information you trust us with.
Last updated: October 17, 2026
1. Introduction
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, create a personalized story, purchase a product, create an account, or otherwise use our services.
By using our website or submitting information through our services, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
The information we collect depends on how you use our website and services.
Account and Customer Information
We may collect information such as:
- Full name
- Email address
- Phone number
- Account information
- Shipping and billing addresses
- Country, state, and city
Order Information
When you place an order, we may collect and maintain information relating to your order, including products purchased, customization selections, order totals, discounts, shipping information, payment method, and order status.
Personalized Story Information
To create personalized products and stories, you may choose to provide information such as:
- Child's first name or preferred name
- Age or age range
- Gender selection
- Preferred language
- Story topic or theme
- Story descriptions and customization instructions
- Interests, hobbies, or other information you include in your instructions
- A photograph uploaded for personalization
Important: Information about a child is requested only when needed to create the personalized product ordered by the customer. The adult submitting the information must have the authority or permission necessary to provide the child's information and photograph.
3. Children's Photos & Personalization Data
Some personalized products require a photograph or information about the child who will appear in the story. We use this information for purposes connected with preparing, producing, reviewing, delivering, supporting, and fulfilling the personalized product you requested.
We do not sell children's photographs or personalization information.
Please do not upload photographs or personal information about a child unless you are the child's parent, legal guardian, or otherwise have appropriate permission to provide that information for the requested service.
4. How We Use Your Information
We may use information collected through our website to:
- Create and personalize the products you order
- Process and manage orders
- Deliver products and services
- Provide customer support
- Communicate about orders and service updates
- Maintain customer accounts
- Process shipping and delivery
- Prevent fraud, misuse, and security incidents
- Maintain and improve our website and services
- Comply with applicable legal and regulatory obligations
5. Personalized Content & Technology Providers
We may use software, automated tools, artificial intelligence technologies, design tools, printing services, hosting providers, or other service providers to help us create and deliver personalized products.
Where information must be provided to a service provider in order to perform a service for us, we aim to provide only the information reasonably necessary for that purpose and require providers to handle information in accordance with applicable contractual and legal requirements.
6. Payments
Payments may be processed using third-party payment providers or other available payment methods.
Depending on the payment method used, payment information may be submitted directly to the relevant payment provider. We do not necessarily receive or store complete payment-card or banking credentials.
7. When We Share Information
We do not sell your personal information. We may share information when reasonably necessary with service providers that help operate our business, such as:
- Website and cloud hosting providers
- Payment processors
- Delivery and shipping providers
- Email and communication providers
- Technology and personalization providers
- Printing or production partners, where applicable
- Analytics and security providers
We may also disclose information when required by applicable law, legal process, court order, or a valid request from an authorized governmental authority, or when reasonably necessary to protect our rights, users, systems, or services.
8. Data Storage & Retention
We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business and financial records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
Personalization information and uploaded photographs may be retained for a period after an order is completed where reasonably necessary for production, customer support, corrections, reprints, dispute resolution, or legal obligations.
When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with our operational and legal requirements.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, server, database, or internet transmission can be guaranteed to be completely secure.
10. Cookies & Similar Technologies
Our website may use cookies and similar technologies to maintain sessions, remember preferences, operate shopping cart and checkout functionality, improve website performance, prevent fraud, and understand how visitors use the website.
Some analytics, advertising, or third-party services may place their own cookies where those services are enabled. Your browser may allow you to block or delete cookies, although disabling essential cookies may prevent some parts of the website from functioning correctly.
11. Your Privacy Rights
Depending on where you live, applicable privacy laws may provide rights concerning your personal information. These may include the right to request:
- Access to certain personal information we hold about you
- Correction of inaccurate personal information
- Deletion of certain personal information
- Information about how your personal information is used
- Restriction of certain processing activities
- A copy of certain information you provided to us
- Withdrawal of consent where processing relies on consent
These rights may be subject to exceptions or limitations under applicable law, including requirements to retain transaction, tax, accounting, fraud-prevention, or legal records.
12. Children's Privacy
Our personalized products may be created for children, but purchases and submission of children's personal information should be made by a parent, legal guardian, or another adult with appropriate authority.
Our service is not intended to encourage children to independently submit photographs, payment information, or other personal information.
If you believe that information about a child has been provided without appropriate permission, please contact us so that we can review the request and take appropriate action.
13. International Data Processing
Our service providers, servers, or technology partners may operate in countries other than the country where you live. As a result, information may be processed or stored in different jurisdictions.
Where required, we take reasonable steps to use appropriate safeguards for international transfers of personal information.
14. Third-Party Services & Links
Our website may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies, and we are not responsible for the privacy practices of websites or services that we do not control.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technologies, business practices, or legal requirements.
When we update this policy, the revised version will be posted on this page and the "Last updated" date will be changed accordingly.
16. Contact Us
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns regarding information submitted through our services, please contact us using the contact information provided on our website.
Privacy request: Please include enough information for us to identify the relevant account or order. For security reasons, we may need to verify your identity before processing certain requests.