Terms & Conditions
Please read these terms carefully before using our website or ordering a personalized story.
Last updated: September 18, 2026
1. About These Terms
These Terms & Conditions govern your use of the Happy Me Tales website and your purchase of products and services offered through the website.
Happy Me Tales provides personalized stories and related products that may be customized using information, photographs, preferences, and instructions submitted by customers.
By accessing our website, creating an account, submitting personalization information, or placing an order, you agree to these Terms & Conditions and our Privacy Policy.
2. Eligibility & Customer Responsibility
You must be legally capable of entering into a purchase agreement in your jurisdiction to place an order through our website.
Where an order involves personal information or photographs of a child, the order and submission should be made by a parent, legal guardian, or another person who has appropriate authority or permission.
By uploading a child's photograph or information, you confirm that you have the necessary permission and authority to provide and use that information for the personalized product you are requesting.
3. Personalized Stories
Happy Me Tales allows customers to create personalized stories using information provided during customization.
Depending on the product, personalization may include:
- Child's name
- Child's photograph
- Age or age range
- Gender selection
- Language selection
- Story topic or theme
- Story description
- Interests and hobbies
- Additional notes and customization instructions
You are responsible for reviewing the information you submit and ensuring that it is accurate before completing your order.
4. Photographs & Uploaded Content
When you upload a photograph, description, name, text, or other content, you confirm that you have the right and permission to provide that content to us and to authorize its use for fulfilling your order.
You grant us permission to process and use submitted content as reasonably necessary to create, review, produce, deliver, and support the personalized product you ordered.
Please do not upload a photograph of a child unless you are the child's parent, legal guardian, or otherwise have appropriate permission to use the photograph for this purpose.
We may reject content that we reasonably believe is unlawful, abusive, harmful, infringing, fraudulent, or inappropriate for our service.
5. Image & Story Generation
Personalized stories may be created with the assistance of digital design tools, automated systems, artificial intelligence technologies, artists, designers, or other production tools and service providers.
Because personalized content is generated or created based on customer-provided information, the final artwork, illustrations, wording, colors, composition, or appearance may not be identical to examples displayed on the website.
Product images and previews displayed on the website are intended to demonstrate the general style and concept of our personalized products.
6. Page Options & Add-ons
Some personalized stories may be offered with different page-count options or additional customization features.
For example, a standard story may contain 12 pages, while selecting a 20-page version may result in an additional charge.
Any applicable add-on charge will be displayed during customization or checkout before the order is submitted.
The final price shown during checkout includes the selected product price and any applicable customization or page-count add-ons.
7. Prices
Product prices are displayed on the website in the currency indicated at checkout.
Prices may vary based on the selected product, customization, page count, promotional offer, delivery method, or other available options.
We may change prices for future orders at any time. A price change will not normally affect an order that has already been successfully placed and accepted, except where correction is required because of an obvious pricing or technical error.
8. Orders
Submitting an order does not necessarily mean that the order has been finally accepted.
We may need to review personalization details, payment information, availability, delivery information, or other order details before accepting and processing an order.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- Payment cannot be confirmed
- Required personalization information is missing
- Submitted content violates these Terms
- There is an obvious pricing or technical error
- We cannot reasonably produce or deliver the requested product
- We reasonably suspect fraud or unauthorized activity
Where an order is cancelled after payment has been received, any refund due will be handled in accordance with the applicable payment method and our policies.
9. Payment
Available payment methods will be displayed during checkout. Depending on the order and location, these may include cash on delivery, InstaPay, or other payment methods that we make available.
You agree to provide accurate payment and billing information and to use only a payment method that you are authorized to use.
Orders requiring payment before production may not enter production until payment has been successfully confirmed.
10. Production Time
Personalized products require preparation and production before they can be delivered.
Any production or delivery estimate displayed on the website is an estimate unless we expressly state otherwise.
Production times may be affected by order volume, personalization complexity, customer-requested changes, payment confirmation, technical issues, or circumstances outside our reasonable control.
11. Shipping & Delivery
Shipping charges and available delivery options may depend on your country, city, address, order, or selected delivery method.
You are responsible for providing a complete and accurate delivery address and contact information.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Delivery estimates may also be affected by courier delays, weather, public holidays, customs, transportation interruptions, or other circumstances outside our reasonable control.
12. Changes & Cancellations
Because personalized products are created specifically for an individual customer, changes or cancellations may become unavailable once production has started.
Please carefully review names, photographs, age ranges, language, story descriptions, topics, page selections, and other personalization information before submitting your order.
If you notice an error after placing an order, contact us as soon as possible. We will try to accommodate the requested change where reasonably possible, but we cannot guarantee changes after production has begun.
13. Returns, Refunds & Personalized Products
Personalized and custom-made products are produced using information specifically selected or supplied by the customer. As a result, they may be subject to different return or cancellation rules from standard, non-personalized products.
Eligibility for a return, replacement, refund, store credit, correction, or reprint will be determined in accordance with our Return Policy and any rights available under applicable law.
Please review our Return Policy before placing your order.
14. Customer Errors
We rely on the information provided by customers when producing personalized products.
Unless otherwise required by applicable law or stated in our Return Policy, we may not be responsible for errors in a finished product that result directly from incorrect information submitted by the customer, including:
- Incorrect or misspelled names
- Incorrect age information
- Wrong language selection
- Incorrect page selection
- Low-quality or inappropriate photographs
- Incorrect shipping information
- Incorrect customization instructions
15. Product Differences
Colors may appear slightly different depending on screen settings, printing processes, materials, lighting, and other production factors.
Personalized illustrations may also contain natural artistic variations. These differences do not necessarily mean that a product is defective.
16. Intellectual Property
Unless otherwise stated, the Happy Me Tales website, branding, logos, layouts, graphics, story templates, designs, illustrations, software, and other original materials made available through our service are owned by us or used under appropriate authorization.
You may not copy, reproduce, distribute, sell, modify, or commercially exploit our website content or materials without permission, except where permitted by applicable law.
You retain whatever rights you lawfully hold in photographs, names, text, and other original material that you submit to us.
17. Acceptable Use
You agree not to use our website or personalization service to submit or create content that:
- Violates applicable law
- Infringes another person's intellectual property or privacy rights
- Uses a photograph without appropriate permission
- Is fraudulent or intentionally misleading
- Contains malicious code or attempts to interfere with our systems
- Is abusive, threatening, hateful, or otherwise inappropriate for our service
We may refuse to process content or orders that violate these requirements.
18. Privacy
Our collection and handling of personal information, including photographs and personalization information, is described in our Privacy Policy.
Please read our Privacy Policy for more information.
19. Website Availability
We aim to keep our website and services available and functioning properly, but we do not guarantee uninterrupted or error-free access.
We may temporarily suspend, modify, maintain, or update parts of the website where reasonably necessary.
20. Limitation of Liability
To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or our services where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.
21. Third-Party Services
We may use third-party services to support payment processing, hosting, communication, shipping, production, analytics, personalization, or other business functions.
Some third-party services may have their own terms and policies that apply when you interact directly with those services.
22. Changes to These Terms
We may update these Terms & Conditions periodically to reflect changes to our products, services, technologies, business practices, or legal requirements.
The updated Terms will be published on this page with a revised "Last updated" date.
The version applicable to an order will generally be the version in effect when the order was placed, subject to applicable law.
23. Governing Law
These Terms & Conditions and transactions made through our website are governed by applicable laws and mandatory consumer-protection requirements.
Nothing in these Terms is intended to remove rights that consumers are entitled to under applicable law.
24. Contact Us
If you have questions about these Terms & Conditions, an order, personalization requirements, or one of our policies, please contact us using the contact information available on our website.
When contacting us about an existing order, please provide your order number and the email address or phone number associated with the order so we can assist you more efficiently.